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New DSNAP Schedule! Residents May Apply Any Day through Sept. 23

Call Wait Times Minimal; Residents Encouraged to Apply

BATON ROUGE (Sunday, Sept. 20, 2020) - Residents in all 21 parishes approved for Disaster Supplemental Nutrition Assistance Program (DSNAP) benefits may apply for benefits any day, today through Wednesday (Sept. 23), regardless of last name, following a change in the DSNAP application schedule.

After seeing minimal call wait times during the first few days of Phase 2, the Louisiana Department of Children and Family Services (DCFS) is suspending the alphabet system to allow residents more opportunity to apply.

Residents of the 21 approved parishes who have not yet called to apply and be interviewed for DSNAP benefits are encouraged to call the LAHelpU Customer Service Center at 1-888-524-3578 any day through Wednesday, Sept. 23. The call center will be open 8 a.m. to 5 p.m. today (Sunday, Sept. 20) and 7:30 a.m. to 6:30 p.m. on Monday through Wednesday (Sept. 21-23).

As a reminder:  Pre-registration is only a first step. Residents who pre-registered must still call to apply and be interviewed in order to have their eligibility for DSNAP benefits determined.

For more information about DSNAP related to Hurricane Laura, see Related News below and visit www.dcfs.la.gov/DSNAP-Laura

Related News:

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SNAP Nondiscrimination Statement

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its agencies, offices and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form (AD-3027) found online at: How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

  1. Mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Ave. SW, Washington, D.C. 20250-9410;
  2. Fax: (202) 690-7442; or
  3. Email: program.intake@usda.gov.

This institution is an equal opportunity provider.