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DSNAP Pre-Registration Help Available this Saturday

LAHelpU Call Center Open 8 a.m. to 5 p.m. Saturday

BATON ROUGE - The Louisiana Department of Children and Family Services (DCFS) LAHelpU Customer Service Center will be open from 8 a.m. to 5 p.m. this Saturday (Sept. 19) to help residents pre-register for Disaster Supplemental Nutrition Assistance Program (DSNAP) benefits.

Pre-registration will significantly reduce residents' wait times when they call to apply and interview for DSNAP by allowing them to provide their household members' information, including income and resources, ahead of their application interview.

Pre-registration can be done online in the DCFS CAFE Self-Service Portal at www.dcfs.la.gov/cafe or by calling the LAHelpU Customer Service Center at 1-888-524-3578, where a customer service representative will walk them through the pre-registration, step-by-step.

Please note that pre-registration is only a first step. Residents must still call to apply and be interviewed on their designated day for their eligibility to be determined.

Flyers outlining the DSNAP application process and the Phase 2 application schedule can be found here and here, respectively.

Additional information, including answers to some Frequently Asked Questions, can be found at www.dcfs.la.gov/page/DSNAP-FAQs.

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SNAP Nondiscrimination Statement

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its agencies, offices and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form (AD-3027) found online at: How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

  1. Mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Ave. SW, Washington, D.C. 20250-9410;
  2. Fax: (202) 690-7442; or
  3. Email: program.intake@usda.gov.

This institution is an equal opportunity provider.