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Child Support Enforcement

Child Support is an obligation of a parent to provide emotional, financial, and medical support for a child or children. DCFS offers parent locator and paternity establishment services, as well as assistance to establish and enforce child support orders and collection and distribution of child support payments.

    Email DCFS Webmaster
Child Support Enforcement Offices

Child Support and Information Inquiry

** The way you access your Child Support Enforcement (CSE) case online and through 1-888-LAHELP-U has been changed. Child Support information will now be accessed through CAFÉ.  Instead of a Member ID, you will need to create a new User ID and User Number for CAFÉ and 1-888-LAHELP-U. Click here for step-by-step instructions **


Child support and information online through CAFÉ

Customer Service Center - 1-888-LAHELP-U (1-888-524-3578)


Apply for Child Support Enforcement Services


Child Support Enforcement Services

Services Provided

Who Can Get Help?

  • Any parent or person responsible for a child who needs our services.
  • Anyone who receives FITAP, KCSP, or is referred to DCFS by Medicaid automatically receives child support enforcement services.
  • Anyone who does not receive FITAP, KCSP, or Medicaid may apply for CSE services and pay an application fee of $25.

Helpful Information Regarding Paternity Establishment and Establishing Orders

Delinquent Payors

 

Child Support Guidelines

Schedules

Child Support awards are established by combined monthly adjusted income.

$0 - $4,999
$5,000 - $12,999 $13,000 - $19,999 Above $20,000

What if I disagree?

The custodial or non-custodial parent may request a review when there is evidence that an error has occurred or an action should have been taken on the case. The administrative review will determine if appropriate action was taken in compliance with all applicable federal and state laws, rules, and regulations.

Parents may request an administrative review verbally or in writing to the office that is handling the case. The complainant will be notified by telephone or in writing of the decision made on the case.


Making/Receiving Payments and New Hires

Making Payments
Payments should be made by money order or cashier´s check and mailed to:

Centralized Collection Unit
Post Office Box 260222
Baton Rouge, LA 70826

Payments should be made payable to the Department of Children and Family Services (DCFS) and Include the payor's name, address, and social security number and/or LASES number.

Genetic Testing fees should be identified as "Genetic Test."


Receiving Payments

A check will be issued to you or the funds will be directly deposited into a checking, savings or Direct Payment Card account.

To report a lost, stolen or damaged Direct Payment Card contact JP Morgan Chase and Company Customer Service at 1-866-795-5927.

If you have signed up for Direct Deposit, any lost, stolen or damaged card must be reported to your financial institution.


For Employers

ANNOUNCEMENT REGARDING RESPONSES TO NATIONAL MEDICAL SUPPORT NOTICES:

National Medical Support Notice responses should no longer be returned to the Irving, TX address. All mail forwarded to this address will be returned to sender. In addition, 1-877-430-0545 has been disconnected. Please disregard this and other phone numbers included in the notice.
Responses to the National Medical Support Notice should be forwarded to:

Louisiana Child Support Enforcement Section/Medical Support Unit
P. O. Box 94065
Baton Rouge, LA 70804-4065

Faxed responses should be sent to (225) 342-8822

Please contact 1-888-LAHELP-U (1-888-524-3578) with any inquires.

  Access and Visitation/Child Support Leins

Access and Visitation

The access and visitation program is designed to help non-custodial parents become more involved in their children's lives.


Frequently Asked Questions

Child Support Liens

The Child Support Lien Network (CSLN) combines data from delinquent child support obligor records into one accessible, easy-to-use database for the purpose of intercepting workers’ compensation and  insurance settlements owed to delinquent child support obligors.

 

Licensing Agency Upload:


Child Support Enforcement Customer Service Center

Customer Service Centers:
1-888-LAHELP-U (1-888-524-3578) (Toll Free)
1-225-922-8111 (Teletypewriter Hearing Impaired)
1-225-922-8100 (Baton Rouge Local)
The automated voice response (AVR) system provides payment receipt and disbursement information (on last five payments), arrearages, current financial obligation balances as well as general child support information. AVR information is provided 24 hours a day, seven days a week.

Experienced customer service representatives trained to handle case specific inquiries not addressed by the AVR can be accessed through the Customer Service Center numbers.
  What is Child Support?

Child Support is an obligation of a parent to provide emotional, financial, and medical support for a child or children.

Federal law requires all states to have a child support enforcement program. In Louisiana, the program is administered by the Department of Children & Family Services, Child Support Enforcement Section. Child Support Enforcement places the responsibility for support of children on their parent’s in an attempt to reduce the children's dependence on public assistance.

Child support cases are generally assigned to three categories: intake, collections or parent locate. An intake case is one in which an order for support and/or paternity has not yet been established. A collection case is one in which an enforceable order for support exists. A case in parent locate is one in which the location, place of employment, or assets of the noncustodial parent are unknown.

The Child Support Enforcement staff is located in Louisiana Child Support Offices. These offices serve all 64 parishes in the state. The agency also has cooperative agreements with 40 District Attorneys in the state. The scope of services provided by District Attorneys varies, depending on the services that a particular District Attorney is contracted to provide.


Publications

Child Support Enforcement Overview


Related Links 

American Public Human Services Association
Administration for Children and Families