Help us protect Louisiana's children. Report Child Abuse & Neglect: 1-855-4LA-KIDS (1-855-452-5437) toll-free, 24 hours a day, seven days a week
Case Records & Information
SNAP, FITAP, KCSP
Information about your SNAP, FITAP or KCSP case can be found in the Café Customer Portal. In Café, you can apply for benefits, check the status of an application, apply for continued assistance or redetermination, submit a simplified report or change report, and view information on your case, including benefit amounts and household details.
If you need additional information that is not available through Café, email our Customer Service Center at LAHelpU.DCFS@la.gov. Be sure to include your name, case number (if known) and detailed information on what assistance you are requesting. Please do NOT send your full Social Security number.
Information about your Child Support case can be found in the Café Customer Portal. In Café, you can view payments received, get information on setting up a direct deposit account for receiving child support enforcement payments, and contact your caseworker through the Child Support Enforcement Message Center.
For more information about the Child Support Enforcement program, visit our Child Support Enforcement page.
- Current certified foster/adoptive parents, residential providers, private foster home agencies and non-certified caretakers can visit the Café Provider Portal to upload and download documents, submit an Expenditure Affidavit, review board/expenditure history, register an email address for notifications or submit an Emergency Preparedness plan, if able to link an eligible TIPS Provider Number.
- People interested in becoming certified foster/adoptive parents can also submit an application through the Provider Portal after beginning training classes.
- Agencies/entities seeking a Child Abuse/Neglect Clearance - including licensed out-of-state child care facilities, Louisiana DCFS licensed facilities, out-of-state Child Protective Agencies (only for investigation purposes, not home studies) and out-of-state agencies conducting home studies for foster children or as part of an open child welfare case - should make their request in the CANS system. You may seek further assistance by contacting the DCFS State Office CPS Program either via email at DCFS.ChildProtectiveServices.DCFS@la.gov (preferred) or by faxing the request to 225-342-3480.
For more information about Child Welfare services, visit our Child Welfare page.
For information about the handling of your initial Disability Determination claim, contact DDS:
- Baton Rouge area - 1-800-256-2288
- Shreveport area - 1-800-256-2266
- New Orleans area - 1-800-256-2299
For information about the handling of your hearing request, contact your DDS Hearing Unit:
- Baton Rouge area - 1-800-732-8921
- Shreveport area - 1-800-732-8919
- New Orleans area - 1-800-732-8920
For more information about Disability Determination Services, visit our Disability Determination Services page.